Dr James' plethora of research projects threatens to take over the ward. A frustrated DiDi asks for a raise. Patsy's "Lean & Green" initiative causes problems. Dawn gets an answer to what's been ailing her. Jenna receives unwelcome news that leads to an unholy alliance.

DiDi takes on greater responsibilities when a hospice programme is introduced. Dawn looks ahead to her future and tries to share her news with Patsy but inadvertently puts his new initiative in question. Patsy finds himself playing patient in a medical emergency.

A server crash forces the staff to go "old school", with disastrous results. DiDi steps on Dr Stickley's toes over Arlene's mother-in-law. Dr James has issues getting through to a deaf patient. Dawn buys a cello and learns her life-changing news may not be all it seems.

The staff finds itself in an awkward situation when one of Jenna's 'adult' study photos makes its way into the Christmas card competition. DiDi is tempted by Parker Owens, a visiting doctor. A patient with terminal cancer proposes a 'final solution' to a startled Jenna.

DiDi struggles to deal with her sister Sherrie who's filling in and cosying up to Dawn. Jenna gets a new look and encounters resistance to her research methods. The staff tries to balance patient flow and has issues discharging a patient they'd hoped never to see again.

A whistle-blower brings disturbing news about the hospice programme to light, putting everyone's future in question. Dawn takes a romantic step but finds herself caught between two suitors. DiDi takes her salary issues to Jenna, who tries to hold everything together.