Alex is torn between her daughter’s school play and an “all-hands” situation in the Emergency Department.

Joyce’s belief that personal life should stay out of the workplace is tested by unexpected news.

When Ron hexes the day to prove superstitions aren’t real, things at the hospital start getting weird.

Alex accidentally provokes the Emergency Department’s mean girls. Ron and Serena battle over parking etiquette. Bruce has a hard time letting go of the spotlight.

Ron and Bruce butt heads over a candy bar. Alex is forced to fire an incompetent employee. Matt seeks appreciation for saving a patient’s life.

It’s the holiday season at St. Denis. Alex and Ron care for a patient whose diagnosis is not what it seems. Joyce enlists Serena’s help to boost St. Denis’ online presence. Bruce and Matt help a Santa in need.

Ron mocks Alex and Matt’s attempts to resolve a conflict between two prison inmates who stabbed each other in a gang fight. Serena helps Bruce address his fear of needles. Joyce finds herself smitten by the burly prison guard.

An “intimacy in the workplace” discussion leads Joyce to discover she’s out of the loop on office gossip. Alex gets self-conscious about her sex life. Bruce tries to fight a new policy about dating co-workers.

Joyce asks Alex to be the executor of her estate. Matt and Serena are forced to keep watch over a bickering family. Bruce grapples with unexpected DNA test results.